Refunds

The subscription starts with one full day free. Nothing is charged during that day. If you cancel before it ends, you pay nothing. It is the simplest way to check the service is right for you.

After the trial, the subscription is charged €9.99 per month, in advance. Each month you pay for gives you access to the service for that whole period.

Months already started are not refunded, even in part. Cancelling stops the renewal: your subscription stays active until the end of the current period, then stops. You keep the access you paid for until its last day.

Cancellation is one click, from your account, at any time and without giving a reason. No phone call, no letter, no waiting period. You get an email confirmation, and a reminder before each charge.

The subscription gives access to digital content supplied immediately. When you subscribe, you expressly request that the service start without delay, and you acknowledge that, by doing so, you waive your fourteen-day right of withdrawal, in accordance with consumer law applicable to digital content performed immediately.

If you’d rather keep that right, don’t subscribe: free access remains available with no time limit.

We issue refunds in the following situations:

• a charge made after a cancellation that was correctly recorded
• a duplicate charge for the same period
• the service being unavailable for more than forty-eight consecutive hours
• a payment made using a payment method used without your consent

In these cases, write to us at hello@decal.ink with the account address and the date of the charge. We reply within seventy-two hours and refund to the original payment method.

An account closed for breaking the community rules is not entitled to any refund, including for the current period.

Write to us first. A bank dispute takes several weeks, while a legitimate refund is handled within a few days on our end. We answer every request.